Privacy Policy

Information We May Collect

Depending on how you interact with PrivéRevive, we may collect information including:

Identification & Contact Information

This may include your:

• name and title
• country and city of residence
• email address
• telephone and/or WhatsApp number
• preferred method of communication
• time zone
• other contact information you choose to provide

Information Provided Through a Private Introduction

When requesting a Private Introduction, you may choose to provide a brief description of your health priorities, objectives or reasons for contacting PrivéRevive.

We ask that you do not submit detailed medical records or sensitive medical information through the website enquiry form.

Where medical information is subsequently required for a Private Physician Assessment or physician-led care, appropriate arrangements may be made for its collection and handling.

Medical & Health Information

Where you proceed to a Private Physician Assessment or subsequently establish a physician relationship, information relevant to your care may include medical history, medications, laboratory investigations, diagnostic imaging, previous medical records, lifestyle information and other health-related information.

Such information is treated with particular care and confidentiality and handled only where appropriate for the relevant medical or administrative purpose and in accordance with applicable requirements.

Website & Technical Information

When you use our website, certain technical information may be collected automatically, which may include:

• IP address
• browser and device information
• operating system
• pages visited
• approximate location derived from technical information
• date and time of access
• referring website
• information collected through cookies or similar technologies where applicable

How We Use Your Information

We may use personal information where appropriate to:

• respond to your enquiry
• arrange and manage a Private Introduction
• communicate with you through your preferred contact method
• arrange a Private Physician Assessment
• review information you choose to provide
• coordinate appointments, programme arrangements and physician communication
• provide and administer physician-led services where an appropriate professional relationship has been established
• coordinate relevant laboratories, diagnostic facilities, healthcare professionals or other service providers where required
• maintain appropriate administrative and clinical records
• process programme-related administration and payments
• operate, secure and improve our website and services
• comply with applicable professional, regulatory, legal, accounting and record-keeping obligations
• establish, exercise or defend legal rights where necessary
• protect the safety, security and legitimate interests of our clients, personnel and organisation

We do not use personal information for purposes incompatible with the reason for which it was collected unless permitted or required by applicable law.

Health & Sensitive Personal Information

Health and medical information requires particular care.

Where health-related information is provided to PrivéRevive, we seek to limit its collection and use to what is reasonably necessary for the relevant medical, clinical or administrative purpose.

Access to such information is restricted, where appropriate, to physicians, authorised personnel and relevant healthcare professionals or service providers who require the information for legitimate purposes connected with your care or the administration of services.

Please do not send detailed medical records, diagnostic reports or other sensitive health information through the general website enquiry form unless specifically requested through an appropriate channel.

Private Introductions

Information submitted through the Request a Private Introduction form is used to respond to your enquiry and determine appropriate next steps.

Submission of a Private Introduction does not itself establish a physician–patient relationship and should not be used to communicate urgent medical information.

Where further medical information is required, you may be provided with an appropriate method for supplying that information.

Communication by Telephone, Email & WhatsApp

PrivéRevive may communicate with you by telephone, email, WhatsApp or another method you request or agree to use.

Electronic communications and third-party communication platforms may involve the processing of information by service providers and may not provide the same degree of confidentiality as dedicated clinical communication systems.

For this reason, detailed or particularly sensitive medical information may, where appropriate, be communicated through alternative channels.

By selecting a particular communication method, you acknowledge that communications may be made using that method, subject to applicable requirements and your preferences.

Sharing of Personal Information

PrivéRevive does not sell personal information.

We may disclose personal information only where reasonably necessary and appropriate, including to:

• physicians and healthcare professionals involved in your care
• laboratories and diagnostic facilities
• pharmacies or other healthcare providers where appropriate
• authorised personnel supporting the administration of your relationship with PrivéRevive
• technology, website, hosting, communications, secure-storage and other professional service providers
• payment, accounting, legal, regulatory or compliance providers
• authorities or regulatory bodies where disclosure is required or permitted by applicable law
• other parties where you have requested or authorised the disclosure

Where third parties process personal information on our behalf, we seek to use providers appropriate to the nature and sensitivity of the information involved.

International Clients & Data Transfers

PrivéRevive works with an international clientele, and services may involve communication, healthcare coordination or service providers located in different countries.

As a result, personal information may in certain circumstances be processed, accessed or transferred outside the country in which it was originally collected.

Where international transfers occur, we take appropriate steps, where required, to protect personal information and to comply with applicable data-protection requirements.

The privacy and data-protection laws of another jurisdiction may differ from those of your country of residence.

Data Security

We take reasonable and appropriate technical, organisational and administrative measures designed to protect personal information against unauthorised access, disclosure, alteration, misuse, accidental loss or destruction.

Access to personal information is limited according to role, purpose and legitimate need where reasonably practicable.

However, no electronic transmission, communication platform or information-storage system can be guaranteed to be completely secure.

For this reason, we encourage clients not to transmit highly sensitive medical information through ordinary website forms or unsecured communication channels.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including the provision and administration of services, maintenance of appropriate medical or business records, and compliance with applicable professional, regulatory, tax, accounting and legal requirements.

Retention periods may vary according to the nature of the information, the relationship with the individual and applicable legal or professional requirements.

When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your Privacy Rights

Depending on the laws applicable to you and the circumstances of the processing, you may have rights in relation to your personal information. These may include the right to:

• request information about how your personal information is processed
• request access to certain personal information held about you
• request correction of inaccurate or incomplete information
• request deletion of personal information in circumstances where applicable law provides such a right
• request restriction or cessation of certain processing where applicable
• object to certain processing
• withdraw consent where processing is based upon consent, subject to applicable limitations
• request transfer or portability of information where applicable
• raise a concern or complaint regarding the handling of your personal information

Certain rights may be subject to exceptions or limitations, particularly where information must be retained to comply with medical, professional, regulatory or legal obligations.

To exercise an applicable privacy right, please contact us using the details provided below.

Cookies & Website Technologies

Our website may use cookies and similar technologies necessary for website functionality, security and performance.

Where non-essential analytics, preference or other tracking technologies are used, information about those technologies and available choices should be provided through the website's cookie notice or Cookie Preferences facility where required.

You may also be able to control certain cookies through your browser settings.

Disabling certain technologies may affect the operation or functionality of parts of the website.

Third-Party Websites & Services

The PrivéRevive website may contain links to third-party websites, platforms or services.

Those third parties operate independently and may maintain their own privacy policies and data-processing practices.

PrivéRevive is not responsible for the privacy practices of independent third-party websites or services, and we encourage you to review their applicable privacy information before providing personal information.

Children's Privacy

PrivéRevive's services and website are intended for adults.

We do not knowingly seek to collect personal information from children through the Private Introduction process.

If we become aware that personal information relating to a child has been submitted inappropriately through the website, we may take appropriate steps regarding that information in accordance with applicable requirements.

Marketing Communications

PrivéRevive does not regard a Private Introduction as consent to receive unrelated promotional communications.

Where we send marketing or informational communications requiring consent under applicable law, we will seek the appropriate permission and provide a method to withdraw from such communications.

Service-related or administrative communications concerning an existing enquiry, assessment or client relationship may still be sent where appropriate.

Confidentiality

Discretion is one of the principles upon which PrivéRevive is built.

Personal and medical information entrusted to us is treated with professional discretion and confidentiality, subject to applicable legal, medical, professional and regulatory requirements.

Information is not made publicly available by PrivéRevive merely because an individual has enquired about or participated in a PrivéRevive service.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, data-processing practices or applicable legal and regulatory requirements.

The most current version will be made available on this website.

Where appropriate, the date of the latest revision will be displayed at the top or bottom of this page.

Contact Us About Privacy

Questions concerning this Privacy Policy or the handling of your personal information may be directed to:

Auraevon Group LLC-FZ — PrivéRevive
Dubai, United Arab Emirates

Privacy enquiries: private@priverevive.com

Private Client Office: +971 55 188 4919

For privacy-related requests, please include sufficient information for us to identify and respond to your request. We may need to verify your identity before acting upon certain requests.

Last updated: September 2026

© 2026 Auraevon Group LLC-FZ. All rights reserved.